Intro Live Interactive
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are many customizable facets of the particular tool, and having live chat available on your website is a process which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Live Interactive
The Live chat app itself is much more involved than your normal customer. You will be able to observe each of the visitors which are on your website at any particular time, in addition to their own IP address, their referral origin, their local time, operating system and a whole lot more. While some of this info will be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a website that looks a little old fashioned. It looks like it’s packed with advertisements, but it is just a site edition of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps which you should take, like customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If You Would like to match your Website’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions involving agents. Another representative can follow the case and answer within seconds. It’s helpful when an agent does not possess the knowledge to solve the instance. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Interactive
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole website. The picture on the home page is a Stock picture which gives you the belief that everything there doesn’t have any character as well. The movie tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character here might not have any impact on customer service on your site, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the ideal alternative or all of the plans. They offer 3 plans — little company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info provides you an insight into what clients are looking for. You have tons of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the program, you may find there what you need to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (out of further operators) can be retrieved with this absolutely free time trial period. Provide Support won’t always harass you if you don’t take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to give this program a download, try it out for 30 days, and choose at the end of the free period if you’d like to keep from that point. Live Interactive