Intro Live It Support
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are lots of customizable aspects of the tool, and having live chat which can be found on your own site is a process that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Live It Support
The Live chat program is a great deal more involved than your average client. You will have the ability to observe every one of those visitors that are on your site at any given time, in addition to their IP address, their referral source, their regional time, operating system and much more. Though some of this information will be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site which seems a little old fashioned. It seems like it is packed with advertisements, but it’s just a website edition of ProvideSupport. If you won’t let that bother you too much, you may read the next steps that you ought to take, like customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If you want to match your Website’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions involving agents. Another agent can follow-up the situation and reply within seconds. It is useful when an agent does not possess the knowledge to address the instance. Due to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Live It Support
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the belief that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character might not have any impact on customer service on your website, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and annually. Paying annually is your best alternative or each of the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info gives you an insight in what customers are searching for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A little old look of the program, you may discover there what you want to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (outside of additional operators) could be retrieved with this absolutely free time trial period. Provide Support will not continually harass you if you don’t take advantage of the offer, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and support that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to provide this program a download, check it out for 30 days, and decide at the end of the free period whether you’d like to keep from that point. Live It Support