Introduction Live It Support
There is no reason live chat should not be simple. Live It Support
It’s all about connecting with your customers and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software which helps small businesses deliver instant replies and convert more leads.
You’re not likely to locate anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it rather easy to communicate with customers who want answers fast.
So let us take a deeper look into the live chat system to know who it is best for and which of those features are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s generally favorable evaluations. We also shared its own accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is easy to set up and navigate because of its user-friendly interface. They also enjoy how the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a buy within moments of communicating through the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He explained that making it difficult to maintain agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you may monitor your traffic. For instance, if you are sitting on the Chat backend you have the ability to see which users are browsing your site in real-time. So if someone is looking at a pair of shoes that you sell on your website, you understand precisely what to begin speaking about, and you have the instruments for creating canned responses for specific components of your website. Live It Support
The obvious beginning to this particular review is that the true chat interface. Does it feel useable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they’ve been to your website before, the representative on the backend sees all the customer information and interactions that have happened before. It works just like an instant messenger, (where the chats come in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you’re offered for chatting so that customers know when you are online.
Implementing a conversation box on your website only takes a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box appears like before, during and after the conversation. Don’t hesitate to change about colours, set causes for as soon as the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You’ve got the chance to decide on the default option stylings (which is fine,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who would love to handle live chats while on the move. By way of instance, if you have to leave the workplace but still want to provide the best support on the market, you won’t need to fret about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are all carried over to the mobile programs. You have settings for actually executing the talks, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your site in real time. Your customer support is continually handled, since it works like texting from the phone.
The reporting is just one of the strongest sections of Chat, because it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other solutions you’ll discover for live chat. For instance, a blog is provided for studying about updates and tips, while the Guides page is filled with advice on the best way best to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also offer email service in-app and on the web site for all plans. Live It Support
Pure Chat does not have a free trial. However, you don’t want one at all, since the company delivers a strong free plan that you can continue to use for as long as you want. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of characteristics that you don’t get together with the free bundle.
Let’s take a look at what programs you can Pick from:
Free — For $0 you receive support for a single user, 1 website, boundless chats per month, per 1 day discussion history and native mobile programs.
Starter — For $20 per month you get support for two users, two websites, unlimited chats per month, per 30 day chat history, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five customers, three websites and 90 days of chat history.
Growth — For $100 per month you get everything from the former plan and support for ten users, five sites, an infinite chat history and also the capacity to remove the Pure Chat branding.
We like the Free plan for people simply testing out the system, but the genuine operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to find out more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that may assist you in keeping expenses down. In this article, we share with you some responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t satisfied with their services. Read these directions to find out the cancelation terms and other details.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to customers’ queries from anywhere.
When deciding upon a live chat software, it’s essential that the software integrates with other applications your company is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and small operations with just a couple of goods and one rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for companies with large support teams. Live It Support