Intro Live Live Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party client. There are many customizable aspects of the tool, and using live chat which can be found on your own site is a procedure which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live Live Chat
The Live chat program itself is a great deal more involved than your average client. You will be able to observe each of those visitors that are on your website at any particular time, in addition to their IP address, their referral origin, their local time, operating system and a whole lot more. Though some of the info will be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card required.
After you install an account, You’re brought to a site which seems a little old fashioned. It looks like it’s packed with advertisements, except it is only a website version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you should take, like customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. You can also put in your operator’s image so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you can customize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats between representatives. Another representative can follow-up the case and reply within minutes. It’s useful when an agent does not possess the knowledge to address the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Live Live Chat
Provide Support Cons
I am not a avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole site. The image on the home page is a Stock picture which provides you the impression that everything there doesn’t have any character too. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality might have no impact on customer support on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is your best option or each the plans. They provide 3 plans — little business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info provides you an insight into what clients are searching for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A little old look of the application, you may discover there what you want to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (out of further operators) could be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you if you don’t take advantage of their supply, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and support that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to give this program a download, try it out for 30 days, and decide at the end of the free period if you would like to continue from that point. Live Live Chat