Why choose Crisp? Live Message
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the perfect choice for your company and startup too. You may know how to compare live talks and that metrics could be significant for you also. Live Message
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service rather than quantity and the pricing seems to outperform the advantage. Our choice was clear at the moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live talks we attempted had this feature, some at higher price tags, others together with a badly executed search feature, and so the history wasn’t available. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake once. We can not restrict on the connections we make because we really want to make contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do at Storyblokwe do not wish to restrict the consumer to the usage of this system (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those causes are a good way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in most options we analyzed and largely available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send relevant content according to some metrics those live chats provide. In all honesty, we are not sending many mails, because we also hate spam on the side. So we like to send certain mails to particular target groups and : we really like the implementation in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Interesting, it is something that you can control. You could choose one account for the whole team (which can be cheap with the majority of options ), or you could go for one chair for each team member. Since we like to have that personal approach to our clients the idea of using one accounts for the whole group was dropped immediately. We’ve started to compare the first paid plan contrary to most of the high tier plans to observe how the price scales . The greatest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for testing. Live Message
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools – so we focused on how they operate and function with Slack. We analyzed some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one station to answer to your users using a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your clients. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we contrasted the lower tier programs and attribute with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”end” and those attribute we didn’t need but might need to pay for. We’re glad to state we believe we have the best match for us, perhaps it will fit as nicely for you. We saw the listing of 8 aspects above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had exactly the same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all of clients who are searching for a live chat themselves. We have updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you’ve got a query or wish to inform us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Live Message