Background Live Message
There’s no motive live chat shouldn’t be easy. Live Message
It is about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a much too intimidating interface using tools that are overkill for such a basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small businesses provide instant answers and convert more prospects.
You’re not likely to locate anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite easy to communicate with customers who need answers fast.
So let’s take a deeper look into the live chat platform to understand who it’s ideal for and which of the features are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the net and determined that it has normally favorable ratings. We also shared its own accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the program is easy to setup and navigate due to its user-friendly interface. They also like how the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated that they were able to persuade customers to commit to a buy within moments of communication via the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He clarified that making it difficult to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you may track your traffic. For instance, if you are sitting on the Chat backend you have the ability to see which users are browsing your website in real-time. So if someone is considering a pair of shoes you sell on your website, you know precisely what to start speaking about, and you even have the tools for creating canned answers for specific components of your website. Live Message
The obvious start to this review is the true chat interface. Does this feel usable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they’ve been to your website before, the agent on the backend sees each the customer information and interactions that have happened in the past. It functions just like an instant messenger, (in which the chats come in real-time), but in addition, it allows you to see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you are offered for chatting so that clients know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box appears like prior to, during and following the conversation. Don’t hesitate to change about colours, set triggers for as soon as the chat box pops open and then configure the forms that you need individuals to fill out before talking to you.
You’ve got the chance to go with the default stylings (which is nice,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to handle live chats while on the move. For instance, if you have to leave the workplace but still wish to provide the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are all carried over to the cellular programs. You have settings for actually carrying out the talks, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when viewing who is on your site in real-time. Your customer service is continually handled, as it functions like texting from your phone.
The coverage is just one of the strongest sections of Chat, because it not only gives you the performance for exporting accounts, but it provides beautiful graphs and vision for viewing chat metrics with time. You can track your customer satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other solutions you will find for live chat. By way of instance, a blog is supplied for reading about updates and tips, while the Guides page is filled with advice on the best way to sell online, the way to handle rude customers, how to get more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email support in-app and about the website for many plans. Live Message
Pure Chat does not have a free trial. But you don’t want one at all, since the provider delivers a strong free plan that you could continue to work with for as long as you want. The paid plans are reasonably priced too, and the monthly payments bring along a broad set of characteristics that you don’t get with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 site, boundless chats each month, per 1 day chat history and native mobile apps.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the former plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything from the previous plan and service for ten consumers, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We like the Free program for individuals simply testing out the system, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to learn more about how employing a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may help you keep down expenses. In this report, we share with you some answers from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that are not pleased with their services. Read these instructions to learn the cancelation terms along with other details.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ inquiries from anyplace.
When choosing a live chat program, it’s essential that the software integrates with other applications your company is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for analyzing and small operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for companies with large aid groups. Live Message