Intro Live Messenger Online
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are lots of customizable facets of the tool, and using live chat available on your website is a process which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Messenger Online
The Live chat app itself is much more involved than your average client. You’ll be able to observe every one of those visitors which are on your website at any particular time, in addition to their own IP address, their own referral origin, their local time, operating system and much more. While some of this info will be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website that looks somewhat old fashioned. It looks like it’s full of advertisements, except it’s just a site edition of ProvideSupport. If you wont let this bother you too much, you may read the next steps that you should take, like customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your own Website’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing discussions between agents. The other representative can follow the situation and answer within minutes. It is useful when an agent doesn’t have the knowledge to address the instance. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Live Messenger Online
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the impression that everything there does not have any character as well. The movie tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character here might not have any effect on customer service on your site, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your best alternative or each of the plans. They offer 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info provides you an insight into what customers are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the application, you might find there what you want to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of additional operators) could be retrieved with this absolutely free time trial period. Provide Support will not always harass you in the event that you do not take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and service that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to provide this app a download, try it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Live Messenger Online