Overview Live On Chat Facebook
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable aspects of the tool, and using live chat which can be found on your own website is a procedure that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Live On Chat Facebook
The Live chat program is a great deal more involved than your average client. You’ll have the ability to see every one of the visitors that are on your site at any given time, as well as their own IP address, their referral origin, their local time, working system and a whole lot more. While some of this information will be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are attracted to a website that looks a little old fashioned. It seems like it’s full of ads, except it’s just a site edition of ProvideSupport. If you wont let this disturb you too much, you may read the next steps that you ought to take, like customizing your chat messenger window, then add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your Website’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions involving agents. Another agent can follow-up the case and answer within minutes. It is helpful when an agent doesn’t possess the knowledge to address the instance. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Live On Chat Facebook
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole website. The image on the home page is a Stock picture which provides you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality here might have no effect on customer support on your website, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is the best option or each the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information gives you an insight into what customers are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the program, you might discover there what you want to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of additional operators) can be accessed with this free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of the offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to give this program a download, try it out for 30 days, and choose in the end of the free period whether you would like to keep from that point. Live On Chat Facebook