Why choose Crisp? Live Online Chat Software
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the right choice for your company and startup as well. You may understand how to compare live talks and that metrics could be important for you too. Live Online Chat Software
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity and the pricing seems to outperform the advantage. So our choice was apparent at the moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was intriguing. All live talks we tried had this attribute, a few at higher price tagsothers together with a poorly executed search feature, and so the history wasn’t available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake already once. We can’t restrict on the contacts we make because we actually wish to earn contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the same way we do in Storyblok, we do not wish to restrict the user to the use of the machine (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a fantastic method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we analyzed and largely available in the first paid program.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send pertinent content according to some metrics people live chats offer. To be honest, we’re not sending many mails, because we also hate spam on the side. Therefore we like to send specific emails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Number of agents
The agent chairs is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of solutions), or you might go for a single seat for every team member. Since we want to have this personal approach to our clients the notion of using one accounts for the whole team was dropped instantly. We have begun to compare the very first paid program contrary to most of the high tier plans to see the way the price scales again. The highest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was excellent for testing. Live Online Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our tools – so we concentrated on how they operate and function with Slack. We tested some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users using a simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we compared the lower grade plans and feature with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those feature we did not need but might have to cover. We are glad to say we think we got the best match for us, perhaps it will fit as nicely for you. We found the list of 8 aspects above is all you want to locate your best match.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all clients who are looking for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are glad that we made that choice. In case you have a query or wish to tell us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Live Online Chat Software