Summary Live Online Chat Software
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Live Online Chat Software
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up process is I could see just how many measures are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox part, available in the app’s sidebar — there land each the incoming requests from your clients. Then, we have a segment invisibly, where you are able to view your existing discussions. It looks like this:
When conversing with your Clients you can quickly check their information this handy little attribute is put on the correct and it is useful when targeting your clients’ needs. What’s more, below we’ve site visitors section, informing us about all of the folks on our site.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they want to chat, fast reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is very basic and another one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. Live Online Chat Software
A nice addition that they Provide is that which they call a Callback feature. What it really does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their site they are stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the apps to reply. All messages out of social networks look directly in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on cellular, they will definitely find it rather convenient.
In case that’s not enough, They are throwing an API for developers, that’s the whole documentation programmers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry just for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports which track the level of your customer services.
In terms of the design, The entire site looks really nice and I can even say that UX doesn’t lack in that section. There’s 1 thing which confused me though: when I had been on the primary site I clicked on the conversation window three times, before I realized that I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re looking for a basic live chat solution, it actually does come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they provide, and I believe They’ll be scaling and supplying other programs with a larger selection of features To meet their future clients. Live Online Chat Software