Introduction Live Online Chat Software
There’s no motive live chat should not be easy. Live Online Chat Software
It’s all about connecting with your clients and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that helps small companies provide instant replies and convert more prospects.
You are not likely to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it rather simple to communicate with clients who need answers quickly.
So let’s take a deeper look to the live chat system to understand who it is best for and which of the attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their site. Its attributes include unlimited agents, boundless chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has generally favorable evaluations. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the program is simple to set up and navigate because of its user-friendly interface. They also like the way the tab switches to an email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they have been able to convince customers to commit to a purchase within moments of communication via the app. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He explained that this makes it difficult to maintain agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you may track your traffic. For example, if you are sitting on the Chat backend you’ve got the ability to see which users are browsing your website in real-time. So if someone is considering a pair of sneakers that you sell on your website, you understand precisely what to start speaking about, and you even have the tools for making canned responses for certain components of your site. Live Online Chat Software
The obvious start to this review is the true chat interface. Does this feel usable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they have been to your site before, the representative on the backend sees each the customer information and interactions that have happened before. It functions exactly like an instant messenger, (where the chats arrive in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes from, and you can schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like before, during and following the dialog. Feel free to change around colors, set triggers for when the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who would love to manage live chats while on the move. For instance, if you need to leave the office but still wish to give the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all the features that you would find on the normal dashboard are carried over to the mobile apps. You have settings for actually executing the chats, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your site in real time. Your customer service is constantly handled, since it functions like texting from your phone.
The reporting is just one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and vision for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions regarding your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other options you will discover for live chat. For example, a site is supplied for reading about updates and suggestions, while the Guides page is filled with advice on the best way best to sell online, how to manage rude clients, the way to get more live chats and more.
The FAQ page gives you an notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to need to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email support in-app and about the web site for many plans. Live Online Chat Software
Pure Chat doesn’t have a free trial. But you do not want one at all, since the provider offers a strong free plan you can continue to work with for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a wide set of characteristics that you don’t get together with the free package.
Let us take a look at what programs you can Pick from:
Free — For $0 you get support for a single user, one site, boundless chats per month, a 1 day chat history and native cellular programs.
Starter — For $20 a month you receive support for two consumers, two websites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything from the former plan and support for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you get everything from the previous plan and service for ten consumers, five websites, an unlimited chat history and the ability to eliminate the Chat branding.
We like the Free program for people simply testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how employing a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can help you keep expenses down. In this report, we discuss with you some answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t satisfied with their services. Read the following instructions to find out the cancelation terms along with other specifics.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
When choosing a live chat software, it is important that the program integrates with other applications your company is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with just a few goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with large support teams. Live Online Chat Software