Introduction Live Online Support
Giving your software the name of a whole Category of applications is quite a daring move. Their title”LiveChat” clearly sends out a message:”we want to shape the marketplace .” We are going to find out if that is true. Live Online Support
It’s worth noting that unlike other suppliers in this space, LiveChat bills you a concurrent user. That means one chair may be used by numerous agents, which is very advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: their affordable bundle”Starter” is priced at $16 per month. If you want more than only four themes and a complete discussion history, you should take a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction as well as a work scheduler module” Enterprise” provides you with a dedicated account manager at a price of $149 per month.
We know that when you create a decision to buy Live Chat Software it is important not just to see how experts evaluate it in their reviews, but also to discover whether the real people and companies that buy it are actually happy with the item. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat reviews across a broad range of social media websites. The information is then presented in an easy to digest form revealing how many individuals had positive and negative experience with LiveChat. With that information at hand you ought to be armed to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your support and service teams. It comes with tools which you can use for your internet sales and marketing, web analytics, and live customer care or support requirements. The platform enables you and your staff to converse with clients and possible clients directly on your sites and in real time.
There are three main components of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator program has cross platform capabilities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Abilities, and probably the most tools among the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, customer engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, it is also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become of the most outstanding enterprise chat solutions relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of other platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your traffic in real time. You are able to check whether they are utilizing shopping cart, or abandoning an order–and encourage them to chat in case they do. Your helpdesk team representative can speak to more people in less time when compared with a telephone agent. The program can quickly create reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the rate of your group’s responses and assess how to improve your ceremony. Live Online Support
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its own ticketing system built into the platform. With this alone, you gain a substantial advantage over the competition, letting you quickly resolve customer issues. It’s the heavy lifting, which email and phone can’t handle, and lets you get rid of long queues while engaging clients with your fast replies. Its ticket management capacity allows to source tickets from discussion and emails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports which may be used to spot areas which may be improved and optimized. It’s possible to measure chat duration, first reaction times, and queued visitors. These reports, along with staffing prediction, can enable you to adjust the number of agents to pay for all chats. Customers can also see the number of chats, attained goals, and customer satisfaction levels. Having complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options such as two chat window kinds (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you even greater flexibility and management such as readily altering any part of the chat window, both regarding appearances as well as behaviour. You can even add your own social media buttons so that your customers can reach your fan page directly from discussion, and even personalize agent profiles not only with titles and names but also with real photographs to get the best results. Further, you get to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it is an ideal online chat software tool for e-commerce sales and service that provides not only an efficient and reliable communications platform with your clients, but also goals and sales tracker. Embedding a few lines of code onto your own websites and you are good to go, allowing a real-time instrument to engage and interact with your visitors or customers, and quantifying the outcomes of these participation. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and functionality for your online business. Live Online Support
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a conversation from Jane. He sees at the background that she had been asking for a return policy. As he expects — she wants to reunite her sneakers. As it’s Simon who copes with yields, Dave transports Jane to Simon. Dave also tags the conversation because”return”.
Characteristics: chat history, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer service agent, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a specific product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a purchase. John leaves a positive comments about business’s customer service.
Features: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to understand what is shop’s return policy. She needs an answer to her question as soon as possible but she does not like making calls. Luckily, she can begin a chat with a live conversation agent. Jane types in her question oblivious that Dave can see exactly what she is writing. As her question is rather a common one, Dave enters a previously saved message, therefore he does not have to write it over. Jane sends her message and within a second she receives a URL to the return policy along with a complete explanation of steps she needs to take. She finishes the chat and rates it as good.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat provides the following SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the details a look, and choose the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged yearly (or $39 billed monthly) Ideal for fulltime support team
Business Plan: $50 per seat/month billed annually (roughly $59 billed yearly ) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 companies
LiveChat is one of those products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our site before, the number of discussion requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go directly into this station and can be handled more easily by your team with various statuses (open( pending, solved).
It is not the most affordable live chat software but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were ever thinking of obtaining a live chat software, I believe they would need to look no more. Live Online Support