Introduction Live Online Support
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of the tool, and having live chat available on your website is a procedure that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Live Online Support
The Live chat app is a great deal more involved than your average customer. You will have the ability to see each of those visitors which are on your website at any given time, in addition to their own IP address, their referral origin, their local time, operating system and a whole lot more. While some of the info is going to be much more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a website that looks a little old fashioned. It looks like it is packed with advertisements, except it is only a website version of ProvideSupport. If you won’t let that bother you too much, you can read the next steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If You Would like to match your own Website’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions involving representatives. The other agent can follow the situation and answer within seconds. It’s useful when an agent does not have the knowledge to solve the instance. Due to moving talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Live Online Support
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support port. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock image which gives you the belief that everything there does not have any character as well. The video tutorial I saw felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer support on your site, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is your best alternative or all of the plans. They offer 3 plans — small company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information provides you an insight in what customers are searching for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the application, you might discover there what you want to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be tried without any price for 30 days. All features (outside of additional operators) can be retrieved with this free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and service that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you’d like to keep from there. Live Online Support