Intro Live Online Support
There’s no motive live chat shouldn’t be simple. Live Online Support
It is all about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a far too intimidating interface using tools which are overkill for such a rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small businesses deliver instant answers and convert more prospects.
You are not going to locate anything crazy with this tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with customers who need answers fast.
So let’s have a deeper look into the live chat platform to know who it’s best for and all of those attributes are most impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, boundless chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and determined that it has generally favorable ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the app is simple to setup and navigate because of its user-friendly interface. They also like how the tab switches to a email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a favorable overview of Chat on G2 Crowd stated they were in a position to convince customers to commit to a buy within moments of communicating via the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that making it difficult to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your traffic. By way of instance, if you’re sitting on the Chat backend you have the capability to see which users are browsing your site in real time. So if someone is looking at a pair of sneakers you sell on your website, you know exactly what to begin speaking about, and you even have the tools for making canned answers for certain parts of your website. Live Online Support
The obvious start to this particular review is that the actual chat interface. Does this feel usable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your website before, the representative about the backend sees each of the customer information and interactions that have occurred before. It functions just like an instant messenger, (where the chats arrive in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you are available for chatting so that customers know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like prior to, during and after the dialog. Don’t hesitate to modify around colors, set causes for when the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which can be fine,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who’d love to manage live chats while on the move. For instance, if you have to leave the workplace but still wish to provide the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all the features that you would find on the regular dashboard are all carried over to the cellular apps. You’ve got settings for actually executing the talks, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who’s on your website in real time. Your customer support is constantly managed, since it functions just like texting from the cell phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your employees or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you will find for live chat. For instance, a site is supplied for studying about updates and tips, while the Guides page is filled with advice on the best way to sell online, the way to handle rude customers, how to obtain more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email service in-app and about the website for all programs. Live Online Support
Pure Chat doesn’t have a free trial. However, you don’t want one at all, because the company offers a strong free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a broad set of features you don’t get together with the free package.
Let us Look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one website, unlimited chats each month, a 1 day discussion history and native mobile programs.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats per month, a 30 day chat background, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 a month you get everything from the former plan and support for ten consumers, five sites, an unlimited chat history and the capacity to eliminate the Pure Chat branding.
We like the Free program for people simply testing out the system, but the true operation comes into play when you choose the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to learn more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which may assist you in keeping down expenses. In this article, we share with you a few answers from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who aren’t pleased with their services. Read the following instructions to find out the cancelation terms and other details.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to customers’ queries from anyplace.
When deciding upon a live chat program, it’s essential that the program integrates with other software your business is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for analyzing and tiny operations with only a couple of goods and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for businesses with big aid groups. Live Online Support