Intro Live Page Facebook
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of the tool, and using live chat available on your site is a procedure that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live Page Facebook
The Live chat app itself is a great deal more involved than your normal client. You will have the ability to observe each of the visitors that are on your website at any given time, as well as their IP address, their own referral origin, their local time, working system and much more. Though some of the info is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
After you install an account, You are attracted to a website which looks somewhat old fashioned. It seems like it is full of advertisements, but it’s only a site edition of ProvideSupport. If you won’t let this bother you too much, you can read the next steps which you should take, such as customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your Website’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats involving agents. Another agent can follow-up the situation and answer within minutes. It’s helpful when an agent doesn’t have the knowledge to solve the instance. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Live Page Facebook
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support port. I miss that the personalization when it concerns the whole site. The picture on the home page is a Stock image which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality might have no effect on customer service on your website, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, each month every two weeks, every six months and yearly. Paying annually is the best option or all the plans. They offer 3 plans — little company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info gives you an insight into what clients are looking for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the program, you may discover there what you want to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of additional operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and support that is provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to provide this program a download, try it out for 30 days, and decide at the end of the free period if you would like to continue from there. Live Page Facebook