Why Select Crisp? Live Person Chat Software
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the perfect choice for your business and startup too. You will understand how to compare live talks and that metrics could be important for you also. Live Person Chat Software
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality service rather than quantity and the pricing seems to outperform the advantage. Our choice was apparent at that moment: we needed to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live talks we attempted had this feature, a few at higher price tagsothers combined with a poorly implemented search feature, and so the history wasn’t available. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can’t restrict on the connections we create because we actually wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They think the same way we do in Storyblok, we do not want to limit the user to the usage of the machine (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those causes are a good method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all options we analyzed and largely available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics people live chats offer. To be honest, we’re not sending many emails, because we also hate spam on the side. Therefore we want to send certain mails to particular target groups and : we really enjoy the implementation in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Interesting, it is something you can control. You could choose one account for the whole team (which can be cheap with the majority of solutions), or you might go for a single chair for each team member. Since we want to get this personal approach to our customers the idea of using one accounts for the whole group was dropped instantly. We’ve started to compare the first paid plan against the majority of the high tier programs to observe the way the cost scales again. The greatest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their highest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was great for analyzing. Live Person Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we concentrated on how they operate and perform together with Slack. We tested some of them and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your customers. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we compared the lower grade programs and attribute with the highest tier plans, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”ending” and those feature we did not need but would need to pay for. We’re glad to state that we believe we got the very best fit for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you need to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had exactly the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of customers who are looking for a live chat themselves. We have updated to the Crisp unlimited plan some time ago, and are thankful we made that choice. If you have a query or wish to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Live Person Chat Software