Introduction Live Person Chat Solution
There’s no motive live chat shouldn’t be easy. Live Person Chat Solution
It is about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet shops give you a much too intimidating interface with tools that are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small companies deliver instant replies and convert more leads.
You’re not likely to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with clients who want answers quickly.
So let’s have a deeper look into the live chat system to know who it is ideal for and which of those attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their website. Its attributes include unlimited brokers, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s normally favorable evaluations. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is simple to set up and navigate because of its user friendly interface. They also enjoy how the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Chat on G2 Crowd said that they were able to convince customers to commit to a purchase within minutes of communicating through the program. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out with notifications. He explained that this makes it hard to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you can track your traffic. By way of instance, if you’re sitting on the Pure Chat backend you’ve got the capability to view which users are surfing your website in real time. So if somebody is considering a pair of sneakers that you sell on your site, you understand exactly what to start speaking about, and you even have the instruments for making canned answers for certain parts of your site. Live Person Chat Solution
The obvious beginning to this review is the true chat interface. Does it feel useable for both beginners and advanced users?
Everything starts by revealing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees each of the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the talks come in real time ), but in addition, it lets you see previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only requires a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like before, during and after the dialog. Feel free to change about colors, set causes for when the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who would like to handle live chats while on the move. For example, if you have to leave the workplace but still want to provide the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are all taken over to the mobile programs. You’ve got settings for actually executing the chats, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your website in real-time. Your customer support is continually handled, as it works like texting from your cell phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only gives you the functionality for exporting accounts, but it supplies beautiful graphs and vision for seeing chat metrics over time. It is possible to track your client satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other options you’ll discover for live chat. For instance, a site is provided for reading about updates and tips, while the Guides page is full of information about the best way to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page gives you an idea of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email service in-app and about the web site for many plans. Live Person Chat Solution
Pure Chat does not have a free trial. However, you don’t want one at all, because the company delivers a solid free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics you don’t get with the free bundle.
Let’s take a look at what plans you can choose from:
Free — For $0 you receive support for a single user, one site, unlimited chats each month, a 1 day chat history and native cellular apps.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 a month you receive everything out of the former plan and support for ten consumers, five websites, an infinite chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free program for individuals just testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this article to find out more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may assist you in keeping down expenses. In this report, we share with you a few responses from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that aren’t pleased with their services. Read the following directions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
When choosing a live chat software, it’s important that the software integrates with other software your company is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and small operations with just a couple of products and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for businesses with big aid groups. Live Person Chat Solution