Introduction Live Person Console
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are many customizable facets of this particular tool, and using live chat which can be found on your own website is a process which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Person Console
The Live chat app is much more involved than your average customer. You will have the ability to see each of the visitors which are on your site at any given time, as well as their IP address, their own referral origin, their regional time, working system and much more. While some of the information is going to be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site which looks somewhat old fashioned. It seems like it is full of advertisements, except it’s just a site edition of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps that you should take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your own Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions involving agents. Another representative can follow the situation and answer within minutes. It is helpful when an agent does not have the knowledge to solve the instance. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Live Person Console
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support port. I miss the personalization when it concerns the whole website. The image on the main page is a Stock image which provides you the belief that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character here might not have any effect on customer service on your website, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and annually. Paying annually is the best alternative or all the plans. They provide 3 plans — small company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information provides you an insight into what clients are looking for. You have a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the application, you may find there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no price for 30 days. All features (out of additional operators) could be retrieved with this free time trial period. Provide Support won’t always harass you if you don’t take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to give this app a download, try it out for 30 days, and choose at the end of the free period if you would like to continue from there. Live Person Console