Introduction Live Person Software
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are many customizable aspects of the tool, and having live chat available on your own website is a process which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Live Person Software
The Live chat app is a great deal more involved than your normal customer. You’ll have the ability to observe each of the visitors which are on your website at any given time, in addition to their IP address, their own referral origin, their local time, working system and much more. While some of this info will be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site which looks a little old fashioned. It looks like it’s full of advertisements, except it is only a site edition of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps that you ought to take, such as customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat looks more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your Site’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions between agents. Another representative can follow-up the case and reply within minutes. It’s helpful when an agent doesn’t possess the knowledge to solve the instance. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Person Software
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The video tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of personality might have no effect on customer support on your website, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, each month every two weeks, every six months and annually. Paying annually is your ideal option or each the plans. They offer 3 plans — small company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info gives you an insight into what clients are looking for. You have tons of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you might find there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (out of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to provide this program a download, check it out for 30 days, and decide in the end of the free period whether you’d like to keep from there. Live Person Software