Introduction Live Rep
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party customer. There are lots of customizable aspects of this tool, and using live chat which can be found on your site is a procedure which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Rep
The Live chat app is much more involved than your average client. You will be able to observe every one of those visitors that are on your site at any particular time, in addition to their IP address, their referral origin, their local time, operating system and much more. While some of this info will be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You’re brought to a website that seems somewhat old fashioned. It looks like it is full of ads, but it’s just a website edition of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps that you should take, such as customizing your chat messenger window, add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your own Site’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats involving representatives. Another representative can follow-up the case and reply within minutes. It is useful when an agent does not have the knowledge to solve the instance. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Live Rep
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole website. The picture on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality too. The video tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your site, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the best alternative or all the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info gives you an insight in what customers are searching for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the program, you might find there what you need to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All features (outside of further operators) can be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you if you do not take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and service that’s provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to provide this program a download, try it out for 30 days, and choose in the end of the free period whether you’d like to keep from there. Live Rep