Introduction Live See Chat
There’s no reason live chat shouldn’t be simple. Live See Chat
It’s all about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for online stores offer you a far too intimidating interface with tools which are overkill for this type of basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that aids small companies provide instant replies and convert more leads.
You are not going to find anything mad with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with customers who want answers quickly.
So let us have a deeper look into the live chat platform to understand who it is ideal for and all of the features are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its attributes include unlimited brokers, boundless chats, full chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it has generally positive evaluations. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is simple to set up and navigate because of its user-friendly interface. They also like how the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a purchase within minutes of communication via the program. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra whined about becoming timed out without notifications. He clarified that making it difficult to keep agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the right time is dependent upon how well you may track your visitors. By way of instance, if you are sitting on the Pure Chat backend you have the ability to view which users are surfing your website in real-time. So if somebody is looking at a pair of sneakers that you sell on your site, you know precisely what to begin talking about, and you even have the tools for making canned responses for certain components of your website. Live See Chat
The obvious start to this particular review is that the true chat interface. Does this feel usable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees each the customer information and interactions that have happened before. It functions exactly like an instant messenger, (in which the talks arrive in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are offered for chatting to ensure clients know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box looks like prior to, during and after the dialog. Don’t hesitate to modify about colors, set causes for as soon as the chat box pops open and then configure the types that you need people to fill out before talking to you.
You have the chance to decide on the default option stylings (which can be nice,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d love to manage live chats while on the move. For instance, if you have to leave the office but still want to provide the best support on the market, you won’t have to fret about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are taken over to the cellular programs. You’ve got settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who’s on your site in real-time. Your customer support is constantly managed, as it works like texting from the cell phone.
The reporting is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics with time. You can monitor your client satisfaction to make decisions about your employees or to figure out which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other options you will discover for live chat. For instance, a site is supplied for studying about updates and tips, while the Guides page is filled with information about how to sell online, the way to manage rude clients, how to obtain more live chats and more.
The FAQ page offers you an idea of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are possible and they also offer email support in-app and on the web site for all programs. Live See Chat
Pure Chat doesn’t have a free trial. But you don’t need one at all, since the company offers a solid free plan that you could continue to work with for as long as you want. The paid programs are reasonably priced as well, along with the monthly obligations bring along a broad set of features you don’t get with the free package.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for one user, one website, boundless chats each month, a one day discussion history and native mobile programs.
Starter — For $20 per month you get support for two users, two websites, unlimited chats each month, per 30 day chat history, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and support for five customers, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the former plan and service for ten users, five websites, an unlimited chat history and the ability to eliminate the Chat branding.
We like the Free plan for individuals just testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this article to find out more about how using a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may help you keep down expenses. In this article, we share with you a few responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who are not pleased with their services. Read these directions to find out the cancelation terms along with other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it is important that the program integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and tiny operations with just a few products and a single rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for businesses with big support groups. Live See Chat