Intro Live Service Chat
There is no reason live chat shouldn’t be simple. Live Service Chat
It is about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface with tools which are overkill for this type of rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program which helps small businesses deliver instant answers and convert more prospects.
You’re not going to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is simple. The features are simple, and the overall interface makes it rather simple to communicate with clients who want answers fast.
So let us take a deeper look to the live chat platform to know who it’s ideal for and which of the attributes are most impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its attributes include unlimited brokers, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has generally favorable ratings. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is simple to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd said they have been able to persuade customers to commit to a buy within moments of communication through the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their products without the usage of phone calls.
Most Useful Negative User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out with notifications. He clarified that making it hard to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the ideal time is dependent upon how well you may track your traffic. For example, if you’re sitting on the Chat backend you have the capability to see which users are surfing your site in real time. So if somebody is considering a pair of shoes that you sell on your website, you understand exactly what to begin talking about, and you even have the instruments for creating canned responses for specific parts of your site. Live Service Chat
The obvious start to this particular review is the true chat interface. Does this feel useable for both beginners and advanced users?
Everything starts by showing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees each of the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (where the chats come in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like prior to, during and following the conversation. Don’t hesitate to change around colors, set causes for as soon as the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You’ve got the chance to go with the default stylings (which can be fine,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d love to manage live chats while on the go. By way of example, if you have to leave the workplace but still want to provide the best support on the market, you won’t need to fret about it using a mobile app.
Pretty much all the features that you would find on the regular dashboard are carried over to the mobile apps. You’ve got settings for actually executing the talks, along with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your website in real time. Your customer service is constantly managed, since it works just like texting from the cell phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only gives you the functionality for exporting reports, but it supplies beautiful graphs and vision for viewing chat metrics with time. It is possible to track your customer satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will discover for live chat. By way of instance, a site is supplied for reading about updates and tips, while the Guides page is full of advice about the best way to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page offers you a good idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also provide email support in-app and on the web site for all plans. Live Service Chat
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the company delivers a solid free plan you could continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a wide set of features that you don’t get with the free bundle.
Let us Look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one website, boundless chats each month, per one day chat history and native cellular programs.
Starter — For $20 per month you receive support for 2 consumers, two sites, unlimited chats each month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the previous plan and support for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you get everything out of the previous plan and support for ten users, five sites, an infinite chat history and the ability to eliminate the Pure Chat branding.
We like the Free program for people just testing out the system, but the true functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to receive all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to learn more about how using a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that can assist you in keeping expenses down. In this article, we share with you some answers from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t pleased with their services. Read the following instructions to find out the cancelation terms and other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it is essential that the software integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with only a couple of products and one rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for companies with big support groups. Live Service Chat