Why choose Crisp? Live Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the perfect decision for your company and startup too. You will understand how to compare live talks and that metrics might be significant for you too. Live Software
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their attention from a live chat to a”all in one business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality support and not quantity and the pricing seems to outperform the advantage. So our decision was clear at the moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans this is common), also here the cost scaling was interesting. All live chats we tried had that attribute, a few at higher price tagsothers combined with a poorly executed search feature, and so the history was not available. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake once. We can not limit on the connections we make because we actually want to earn contact with all of them. Unlimited contacts was what we were looking for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the same way we do at Storyblokwe do not wish to restrict the consumer to the use of the machine (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in most options we tested and mainly available in the first paid program.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should be able to send pertinent content according to some metrics people live chats offer. To be honest, we’re not sending many mails, because we also hate spam on the side. Therefore we want to send certain emails to specific target groups and again: we really like the execution in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the whole group (which can be cheap with most options ), or you might go for a single seat for every team member. Since we want to have that personal approach to our customers the idea of using one accounts for the entire team was dropped immediately. We’ve started to compare the first paid program against most of the high tier programs to see the way the cost scales again. The highest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for testing. Live Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our resources already – so we focused on how they work and function with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your customers. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we compared the lower grade programs and attribute with the maximum tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”end” and those feature we didn’t need but would have to cover. We’re glad to say that we believe we got the very best match for us, perhaps it will fit as well for you. We saw that the list of 8 facets above is all you want to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We could have had the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all of customers that are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan a while ago, and are thankful we made that choice. In case you’ve got a question or wish to inform us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Live Software