Intro Live Software
Giving your software the name of a whole Category of applications is quite a daring move. Their name”LiveChat” certainly sends out a message:”we want to shape the marketplace ” We’ll find out whether that is true. Live Software
It is worth noting that unlike other providers in this space, LiveChat invoices you a concurrent user. That means one chair can be used by multiple agents, which can be very advantageous if your team works in shifts.
There are five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 per month. Should you want more than only four themes and a complete discussion history, you should take a look at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and adds a staffing forecast as well as a job scheduler module” Enterprise” gives you a dedicated account manager at a cost of $149 a month.
We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts assess it in their reviews, but also to find out whether the real people and businesses that buy it are really satisfied with the item. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat testimonials across a wide selection of social media sites. The information is then presented in an easy to digest form showing how many people had negative and positive experience with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your support and service teams. It comes with tools which you could use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your staff to talk with clients and possible customers directly on your websites and in real time.
There are 3 Major components of LiveChat — a Web-based chat window, online control panel, and operator program. The operator program has cross-platform capabilities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a Wide Selection of features and Capabilities, and probably the greatest tools one of the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, customer engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and more.
In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Besides English, it is also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with heaps of different platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your traffic in real time. You are able to check if they’re using shopping cart, or even abandoning an order–and invite them to chat in case they do. Your helpdesk team agent can speak to more people in less time when compared using a phone representative. The program can quickly create reports for each of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to assess the rate of your group’s responses and assess how to improve the ceremony. Live Software
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its own ticketing platform built into the stage. For this alone, you gain a significant advantage over your competitors, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and phone can’t handle, and allows you to remove long queues while engaging clients with your quick answers. Its ticket management capacity allows to source tickets from chat and mails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports that can be used to spot areas which may be optimized and improved. It’s possible to quantify chat duration, first reaction times, and queued visitors. These reports, together with staffing forecast, can enable you to correct the amount of brokers to pay for all chats. Clients may also find the amount of chats, attained goals, and client satisfaction levels. Having complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options including two chat window kinds (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you greater flexibility and management such as readily altering any portion of the chat window, both regarding appearances in addition to behaviour. You can also add your own social networking buttons so your customers can reach your lover page directly from chat, and also customize agent profiles not only with names and titles but also with actual photographs to find the best results. Further, you get to utilize engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce revenue and support providing you not just an efficient and reliable communications platform with your clients, but also aims and sales tracker. Embedding a couple lines of code on your websites and you’re good to go, allowing a real-time tool to engage and interact with your customers or clients, and measuring the outcomes of those engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anyplace, anytime global access and operation for your internet business. Live Software
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a conversation from Jane. He sees at the history that she was requesting a return policy. As he anticipates — she would like to reunite her sneakers. As it’s Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the conversation as”yield”.
Characteristics: discussion background, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer service representative, Dave, checks customers’ activity on the website. He finds John Parker spends some time on a particular product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, so John decides to make a purchase. John leaves a positive feedback about company’s customer services.
Characteristics: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to understand what is store’s return policy. She needs an reply to her question as soon as possible but she does not enjoy making calls. Fortunately, she is able to begin a chat with a live chat agent. Jane types in her question unaware that Dave can see what she’s writing. As her question is rather a common person, Dave enters a previously saved message, so he doesn’t have to write it over. Jane sends her message and within a second she receives a link to the return policy and a complete explanation of steps she needs to take. She completes the conversation and speeds it as great.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the subsequent SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best strategy for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged annually (roughly $39 billed yearly ) Ideal for fulltime support staff
Company Plan: $50 each seat/month billed yearly (roughly $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 businesses
LiveChat is one of those goods we thoroughly enjoyed reviewing. It just works really well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our website before, the number of chat requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be handled more easily by your team with different statuses (open, pending, solved).
It is not the cheapest live chat software but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of obtaining a live chat software, I believe that they would have to look no more. Live Software