Background Live Software
There’s no motive live chat should not be simple. Live Software
It’s about connecting with your clients and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online stores give you a far too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that aids small companies provide instant answers and convert more leads.
You are not likely to find anything mad with this tool, but that is the glory of it. The pricing is simple. The features are easy, and the total interface makes it quite simple to communicate with clients who need answers fast.
So let us have a deeper look into the live chat platform to understand who it’s best for and all of those features are impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s normally favorable evaluations. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the program is simple to setup and navigate due to its user friendly interface. They also enjoy how the tab switches to a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd said they were in a position to convince customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that this makes it difficult to maintain agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you may track your visitors. For example, if you are sitting on the Chat backend you have the capability to see which users are surfing your website in real time. So if somebody is considering a pair of shoes you sell on your website, you understand exactly what to begin talking about, and you even have the instruments for making canned answers for specific parts of your site. Live Software
The obvious start to this particular review is that the true chat interface. Does it feel usable for both beginners and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees each the customer information and interactions that have occurred before. It works exactly like an instant messenger, (in which the chats come in real-time), but it also allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re offered for chatting so that clients know when you’re online.
Implementing a chat box on your website only requires a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box appears like prior to, during and following the dialog. Feel free to change around colors, set triggers for as soon as the chat box pops open and configure the types that you want individuals to fill out before talking to you.
You have the opportunity to go with the default stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who would love to manage live chats while on the go. For example, if you need to leave the office but still wish to provide the best support on the market, you won’t have to fret about it using a mobile app.
Pretty much all the features that you would find on the normal dashboard are carried over to the cellular programs. You’ve got settings for actually executing the talks, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your site in real-time. Your customer service is constantly handled, since it works just like texting from your phone.
The reporting is one of the strongest parts of Chat, since it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics with time. You can monitor your customer satisfaction to make decisions about your staff or to figure out which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. By way of instance, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with advice about the best way best to sell online, the way to handle rude customers, how to get more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email service in-app and about the website for all plans. Live Software
Pure Chat does not have a free trial. But you don’t need one at all, since the provider delivers a solid free plan you could continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly obligations bring along a wide set of features that you don’t get with the free bundle.
Let’s Look at what plans you can Pick from:
Free — For $0 you receive support for a single user, 1 website, boundless chats per month, a one day discussion history and native mobile programs.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything from the previous plan and service for ten users, five websites, an infinite chat history and also the ability to eliminate the Chat branding.
We like the Free program for people simply testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can help you keep expenses down. In this report, we share with you some answers from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that are not pleased with their services. Read these instructions to learn the cancelation terms along with other details.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to clients’ inquiries from anyplace.
When deciding upon a live chat software, it’s essential that the program integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and small operations with only a couple of goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for businesses with big support teams. Live Software