Overview Live Sport
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are many customizable aspects of the particular tool, and having live chat which can be found on your site is a procedure that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Live Sport
The Live chat program is much more involved than your normal client. You’ll have the ability to observe every one of those visitors that are on your website at any particular time, as well as their own IP address, their referral origin, their local time, working system and much more. Though some of the information is going to be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a website which seems a little old fashioned. It looks like it is full of ads, but it is only a website version of ProvideSupport. If you wont let this disturb you too much, you can read the next steps that you ought to take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your Site’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats involving agents. Another representative can follow-up the situation and answer within seconds. It is useful when an agent does not have the knowledge to address the case. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Live Sport
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole website. The picture on the home page is a Stock picture which provides you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character here might have no effect on customer service on your site, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and yearly. Paying annually is your best option or all the plans. They offer 3 plans — small business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information gives you an insight in what clients are looking for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the application, you might find there what you want to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial period. Provide Support won’t always harass you if you do not take advantage of the supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and service that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to provide this app a download, check it out for 30 days, and decide at the end of the free period if you would like to keep from there. Live Sport