Introduction Live Staff Chat Support
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are many customizable aspects of the tool, and having live chat which can be found on your own website is a procedure that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live Staff Chat Support
The Live chat app is a great deal more involved than your average client. You’ll be able to see every one of the visitors which are on your site at any given time, as well as their IP address, their referral source, their local time, working system and much more. While some of this information is going to be a whole lot more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You are brought to a site that seems somewhat old fashioned. It looks like it’s full of advertisements, except it’s just a site version of ProvideSupport. If you wont let this disturb you too much, you may read the next steps which you should take, such as customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. You can also put in your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If you want to match your Site’s style, you can personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions involving agents. Another agent can follow the case and answer within minutes. It is useful when an agent does not possess the knowledge to address the case. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Live Staff Chat Support
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole website. The picture on the main page is a Stock image which provides you the belief that everything there doesn’t have any character too. The video tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of character here might have no effect on customer support on your site, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is the best option or all the plans. They offer 3 plans — little business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information gives you an insight in what customers are looking for. You have tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old expression of the program, you may discover there what you want to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (outside of additional operators) can be accessed with this absolutely free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of the offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion is to provide this program a download, try it out for 30 days, and choose in the end of the free period whether you would like to continue from that point. Live Staff Chat Support