Introduction Live Suport
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of this particular tool, and having live chat available on your own website is a procedure that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Suport
The Live chat app itself is much more involved than your average client. You will be able to see each of the visitors that are on your site at any given time, in addition to their own IP address, their referral origin, their regional time, operating system and much more. Though some of this information is going to be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are attracted to a website which looks somewhat old fashioned. It looks like it is packed with advertisements, except it is just a website version of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps that you ought to take, like customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s logo. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your Website’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats between representatives. Another agent can follow the case and answer within minutes. It’s useful when an agent does not have the knowledge to solve the case. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Suport
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole website. The picture on the main page is a Stock picture which gives you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character here might not have any effect on customer support on your website, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, every month every two weeks, every six months and yearly. Paying annually is the ideal option or all the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info gives you an insight in what customers are searching for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the application, you might discover there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All features (outside of further operators) can be retrieved with this free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of their supply, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to give this app a download, try it out for 30 days, and decide at the end of the free period whether you’d like to continue from there. Live Suport