Why choose Crisp? Live Support Chat For Website
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the right choice for your business and startup as well. You will know how to compare live chats and which metrics could be important for you too. Live Support Chat For Website
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our choice was clear at that moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans this is common), also here the price scaling was intriguing. All live chats we attempted had that feature, some at higher price tags, others together with a badly implemented search feature, therefore the history wasn’t available. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake once. We can’t restrict on the connections we make because we actually want to make contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They think the same way we do at Storyblok, we do not want to limit the consumer to the usage of this system (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a good method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in all solutions we tested and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send relevant content based on some metrics people live chats provide. To be honest, we are not sending many mails, because we also hate spam on the side. So we want to send specific mails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Number of agents
The agent seats is kinda Interesting, it’s something that you can control. You could choose one accounts for the whole group (which can be cheap with most options ), or you could go for a single chair for each team member. Since we want to get this personal approach to our customers the idea of using one account for the entire team was dropped immediately. We have begun to compare the very first paid plan contrary to the majority of the high tier programs to see the way the cost scales . The highest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was excellent for analyzing. Live Support Chat For Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our resources – so we focused on how they operate and function together with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your clients. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we compared the lower tier programs and attribute together with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those attribute we did not need but might need to pay for. We’re pleased to state we think we have the very best fit for us, perhaps it will fit as well for you. We saw the list of 8 facets above is all you need to find your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We might have had the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of clients that are looking for a live chat . We have updated to the Crisp endless plan some time ago, and are thankful we made that choice. In case you have a question or wish to tell us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Live Support Chat For Website