Overview Live Support Chat For Website
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are many customizable facets of this particular tool, and using live chat available on your website is a process which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Support Chat For Website
The Live chat program is a great deal more involved than your normal client. You’ll have the ability to observe every one of those visitors that are on your website at any particular time, in addition to their IP address, their referral origin, their regional time, working system and much more. While some of this information will be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are attracted to a website that seems a little old fashioned. It looks like it is packed with ads, but it is only a website version of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your Website’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions involving representatives. Another representative can follow-up the case and reply within minutes. It’s helpful when an agent does not have the knowledge to address the instance. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Support Chat For Website
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole site. The picture on the home page is a Stock image which provides you the belief that everything there does not have any character too. The video tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of character here might not have any effect on customer support on your website, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is the best option or each of the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information gives you an insight into what clients are searching for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A little old look of the program, you may find there what you need to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (out of further operators) could be accessed with this free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and service that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion is to provide this program a download, check it out for 30 days, and choose in the end of the free period if you’d like to keep from that point. Live Support Chat For Website