Introduction Live Support Chat Server
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the tool, and having live chat which can be found on your own website is a process that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Live Support Chat Server
The Live chat program is a great deal more involved than your normal client. You will be able to observe each of those visitors that are on your site at any particular time, as well as their IP address, their own referral source, their regional time, operating system and a whole lot more. While some of this info will be a whole lot more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You are brought to a website which looks a little old fashioned. It seems like it is full of advertisements, but it is only a website version of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps which you ought to take, such as customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions between representatives. The other agent can follow-up the case and reply within minutes. It’s useful when an agent does not possess the knowledge to address the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Support Chat Server
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole website. The picture on the home page is a Stock picture which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character here might have no effect on customer support on your website, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 months, every six months and annually. Paying annually is the best option or all the plans. They provide 3 plans — little company using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info gives you an insight into what customers are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the application, you might find there what you want to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted with no price for 30 days. All features (out of further operators) can be retrieved with this free time trial period. Provide Support will not always harass you if you do not take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and support that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to provide this app a download, try it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Live Support Chat Server