Why choose Crisp? Live Support Chat Software
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the perfect decision for your company and startup too. You will know how to compare live talks and that metrics could be significant for you too. Live Support Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their attention from a live chat to a”all in one business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality support and not quantity as well as the pricing seems to outperform the benefit. Our decision was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was intriguing. All live talks we attempted had that feature, some at higher price tags, others together with a poorly implemented search feature, therefore the background wasn’t available. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can’t limit on the connections we create because we really want to earn contact with them all. Unlimited contacts was exactly what we were looking for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the same way we do in Storyblokwe don’t wish to limit the user to the use of the machine (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in all solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live chats offer. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we like to send certain emails to particular target groups and : we really enjoy the execution in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Intriguing, it is something that you can control. You could choose 1 accounts for the whole group (which can be cheap with most options ), or you could go for one chair for each team member. Since we like to have this personal approach to our clients the idea of using one accounts for the whole group was dropped instantly. We have started to compare the very first paid program contrary to the majority of the high tier programs to see how the cost scales again. The greatest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was great for analyzing. Live Support Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our resources – so we focused on how they work and function together with Slack. We tested some of these and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single station to reply to your users using a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your customers. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower tier plans and attribute together with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”ending” and those attribute we didn’t need but might need to cover. We are pleased to state that we think we got the best fit for us, maybe it will fit as well for you. We found the list of 8 aspects above is all you want to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We could have had exactly the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients that are looking for a live discussion . We have updated to the Crisp endless plan some time ago, and are thankful that we made that choice. If you have a question or wish to tell us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Live Support Chat Software