Background Live Support Chat Software
There is no reason live chat shouldn’t be easy. Live Support Chat Software
It’s about connecting with your customers and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores give you a much too intimidating interface using tools which are overkill for such a rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small businesses provide instant answers and convert more leads.
You are not likely to find anything mad with this particular tool, but that’s the glory of this. The pricing is simple. The features are easy, and the overall interface makes it rather simple to communicate with customers who need answers fast.
So let us have a deeper look to the live chat system to know who it is best for and which of the attributes are most impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and decided that it’s generally favorable ratings. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the program is simple to setup and navigate due to its user friendly interface. They also like how the tab switches to an email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd said they have been able to convince customers to commit to a buy within minutes of communication via the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their products without the usage of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He clarified that making it hard to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you can track your traffic. For example, if you’re sitting on the Pure Chat backend you have the capability to see which users are surfing your site in real time. So if someone is considering a pair of sneakers you sell on your site, you know exactly what to start talking about, and you even have the tools for creating canned responses for certain parts of your site. Live Support Chat Software
The obvious beginning to this review is the actual chat interface. Does this feel useable for both beginners and advanced users?
It all begins by showing a chat box into the new visitor. If they’ve been to your site before, the representative about the backend sees each of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the talks arrive in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you are available for chatting to ensure clients know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box looks like before, during and after the dialog. Feel free to modify about colours, set triggers for when the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You have the chance to go with the default option stylings (which can be fine,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d like to handle live chats while on the move. For example, if you have to leave the workplace but still want to provide the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are all carried over to the mobile programs. You have settings for actually carrying out the talks, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when seeing who’s on your website in real time. Your customer service is continually handled, since it functions just like texting from the cell phone.
The reporting is one of the strongest sections of Pure Chat, since it not only provides you the functionality for exporting reports, but it provides amazing graphs and vision for viewing chat metrics over time. You can monitor your client satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll find for live chat. For instance, a site is supplied for reading about updates and suggestions, while the Guides page is full of information about the best way to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page offers you an idea of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are possible and they also provide email support in-app and about the website for many plans. Live Support Chat Software
Pure Chat does not have a free trial. But you do not need one at all, since the company offers a solid free plan you could continue to use for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of features you don’t get with the free package.
Let’s Look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 website, unlimited chats per month, per one day discussion history and native cellular apps.
Starter — For $20 a month you get support for two consumers, two sites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything out of the previous plan and service for ten users, five websites, an infinite chat history and the capacity to remove the Pure Chat branding.
We enjoy the Free program for people just testing out the machine, but the genuine functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you have to get all the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that may assist you in keeping down expenses. In this report, we share with you a few responses from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not satisfied with their services. Read these directions to find out the cancelation terms along with other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is essential that the program integrates with other software your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with large support groups. Live Support Chat Software