Introduction Live Support Chat Solutions
There is no motive live chat shouldn’t be simple. Live Support Chat Solutions
It’s about connecting with your clients and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores offer you a much too intimidating interface using tools which are overkill for such a basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small companies deliver instant answers and convert more leads.
You’re not likely to find anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it rather simple to communicate with customers who want answers fast.
So let us take a deeper look into the live chat platform to understand who it’s ideal for and all of those attributes are most impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their site. Its features include unlimited agents, unlimited chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s generally favorable ratings. We also shared its available pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the program is easy to setup and navigate because of its user-friendly interface. They also enjoy the way the tab switches to an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a buy within moments of communicating through the program. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Negative User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it difficult to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may track your visitors. For example, if you are sitting on the Chat backend you have the ability to see which users are surfing your website in real-time. So if someone is looking at a pair of sneakers you sell on your site, you know precisely what to start talking about, and you have the instruments for making canned answers for certain parts of your site. Live Support Chat Solutions
The obvious beginning to this particular review is that the true chat interface. Does this feel useable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees each of the customer information and interactions that have happened before. It functions exactly like an instant messenger, (in which the chats arrive in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you are offered for chatting so that clients know when you are online.
Implementing a conversation box on your website only requires a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like prior to, during and after the dialog. Don’t hesitate to modify about colors, set triggers for as soon as the chat box pops open and then configure the forms that you want individuals to fill out before speaking to you.
You’ve got the chance to go with the default stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who would like to handle live chats while on the go. By way of example, if you have to leave the office but still wish to give the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all of the features you would find on the regular dashboard are all carried over to the mobile apps. You’ve got settings for actually carrying out the chats, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer service is continually managed, since it works like texting from the cell phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your employees or to determine which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you’ll discover for live chat. For example, a blog is provided for reading about updates and tips, while the Guides page is filled with information on the best way best to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are possible and they also provide email support in-app and on the website for many programs. Live Support Chat Solutions
Pure Chat does not have a free trial. But you do not need one at all, since the company delivers a solid free plan you could continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of characteristics you don’t get together with the free bundle.
Let us take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 website, boundless chats each month, per 1 day discussion history and native mobile apps.
Starter — For $20 per month you receive support for two consumers, two websites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you receive everything from the former plan and service for ten users, five websites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free program for individuals just testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this article to find out more about how using a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can help you keep expenses down. In this report, we discuss with you some answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who are not pleased with their services. Read the following directions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s essential that the software integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for testing and tiny operations with only a couple of products and a single rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with big support groups. Live Support Chat Solutions