Why Select Crisp? Live Support
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the right choice for your business and startup too. You will understand how to compare live talks and that metrics could be important for you too. Live Support
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re searching for quality support and not quantity and the pricing appears to outperform the advantage. Our choice was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tagsothers combined with a poorly executed search feature, and so the background was not available. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake once. We can not limit on the connections we create because we really wish to earn contact with them all. Endless contacts was exactly what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do at Storyblok, we don’t want to restrict the user to the usage of this machine (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all options we tested and mainly available in the first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live talks offer. In all honesty, we are not sending many mails, because we hate spam on our side. Therefore we like to send certain mails to particular target groups and : we really enjoy the execution in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is rather Intriguing, it’s something that you can control. You could choose 1 accounts for the entire team (which can be cheap with most solutions), or you might go for a single seat for each team member. Since we like to have that personal approach to our customers the idea of using one account for the whole group was dropped immediately. We have started to compare the very first paid plan against most of the high tier programs to observe how the price scales again. The highest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for analyzing. Live Support
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they work and function with Slack. We tested some of them and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower tier programs and attribute together with the highest tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”end” and those attribute we didn’t need but might have to pay for. We’re pleased to say we believe we got the best match for us, maybe it will fit as well for you. We found the listing of 8 facets above is all you need to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We might have had the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all clients that are searching for a live discussion themselves. We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you have a query or wish to tell us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Live Support