Why choose Crisp? Live Support For Website
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the right choice for your company and startup too. You will understand how to compare live talks and that metrics could be significant for you also. Live Support For Website
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are searching for quality support rather than quantity and the pricing seems to outperform the benefit. Our choice was clear at that moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we attempted had that attribute, some at higher price tagsothers combined with a badly executed search feature, and so the history was not accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can’t restrict on the connections we make because we really want to make contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They think the same way we do at Storyblokwe don’t wish to restrict the consumer to the use of the machine (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those causes are a good method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in all options we analyzed and largely available in the first paid program.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics people live chats offer. To be honest, we are not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to particular target groups and again: we really like the execution in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Amount of brokers
The broker seats is rather Intriguing, it’s something that you can control. You could choose one account for the whole team (which is cheap with the majority of options ), or you could go for one chair for every team member. Since we like to have that personal approach to our customers the notion of using one accounts for the whole team was dropped instantly. We have started to compare the first paid program contrary to the majority of the high tier plans to see the way the price scales again. The highest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was great for analyzing. Live Support For Website
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our tools – so we focused on how they work and function with Slack. We tested some of these and many are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to reply to your users using a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we compared the lower grade programs and attribute together with the highest tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”end” and those attribute we didn’t need but might have to cover. We’re glad to say we believe we have the very best match for us, maybe it will fit as nicely for you. We found that the list of 8 aspects above is all you need to find your own best match.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all of customers that are searching for a live discussion . We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. If you have a query or want to inform us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Live Support For Website