Introduction Live Support For Website
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of the tool, and having live chat available on your site is a procedure which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Support For Website
The Live chat program is a great deal more involved than your average client. You will be able to see every one of those visitors which are on your site at any particular time, in addition to their IP address, their referral source, their regional time, operating system and a whole lot more. While some of the information is going to be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a website that seems somewhat old fashioned. It seems like it’s full of advertisements, except it is only a website version of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps that you ought to take, such as customizing your chat messenger window, add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. You can also add your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your own Website’s style, you can customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats between representatives. The other agent can follow-up the situation and answer within seconds. It’s useful when an agent doesn’t have the knowledge to solve the case. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Support For Website
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the belief that everything there does not have any personality too. The movie tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of character might have no impact on customer service on your website, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, every month every two weeks, every six months and yearly. Paying annually is the best option or each the plans. They provide 3 plans — little company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info gives you an insight into what customers are searching for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the program, you might find there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of further operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of their supply, possibly, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to give this app a download, check it out for 30 days, and decide in the end of the free period whether you would like to continue from there. Live Support For Website