Intro Live Support Icon
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are many customizable aspects of this particular tool, and using live chat available on your site is a procedure that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Live Support Icon
The Live chat app is much more involved than your normal customer. You will have the ability to see every one of those visitors that are on your site at any particular time, as well as their IP address, their referral origin, their local time, operating system and a whole lot more. While some of this information is going to be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a website which looks somewhat old fashioned. It looks like it’s full of advertisements, except it’s only a website version of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you ought to take, such as customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions involving representatives. Another agent can follow-up the case and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to solve the instance. Thanks to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Support Icon
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole site. The image on the main page is a Stock image which provides you the impression that everything there doesn’t have any character too. The video tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character might have no effect on customer service on your website, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is the ideal option or each the plans. They offer 3 plans — little business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information gives you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the application, you might find there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no price for 30 days. All features (out of further operators) could be accessed with this free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of the supply, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of billing and service that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to give this app a download, check it out for 30 days, and decide in the end of the free period whether you would like to keep from there. Live Support Icon