Introduction Live Support Number
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are many customizable facets of this particular tool, and using live chat available on your own website is a process that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live Support Number
The Live chat program is a great deal more involved than your average customer. You will be able to observe every one of those visitors which are on your site at any particular time, in addition to their own IP address, their own referral source, their local time, operating system and much more. While some of the info will be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a site which seems somewhat old fashioned. It seems like it is packed with ads, except it is only a site version of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you ought to take, such as customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your Website’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats involving agents. The other representative can follow the case and reply within minutes. It is helpful when an agent doesn’t possess the knowledge to solve the instance. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Live Support Number
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole site. The picture on the main page is a Stock image which gives you the impression that everything there doesn’t have any character too. The movie tutorial I saw felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality might not have any impact on customer service on your site, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, each month every two months, every six months and annually. Paying annually is the best alternative or each the plans. They provide 3 plans — little company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information provides you an insight into what customers are looking for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the application, you may discover there what you need to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial interval. Provide Support will not always harass you if you do not take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to give this app a download, check it out for 30 days, and choose at the end of the free period if you would like to keep from that point. Live Support Number