Why choose Crisp? Live Support Program
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right choice for your business and startup as well. You will understand how to compare live chats and which metrics could be significant for you also. Live Support Program
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their attention from a live chat to a”all in one business suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we’re looking for quality service rather than quantity and the pricing appears to outperform the benefit. So our decision was clear at that moment: we had to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live chats we attempted had that attribute, some at higher price tagsothers combined with a poorly implemented search feature, therefore the history wasn’t accessible. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake already once. We can’t limit on the contacts we make because we actually want to earn contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They believe the identical way we do at Storyblok, we don’t want to restrict the consumer to the usage of the system (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in all solutions we analyzed and mainly available in the first paid plan.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics those live talks offer. In all honesty, we’re not sending many emails, because we also hate spam on our side. So we want to send certain mails to specific target groups and again: we really enjoy the execution in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Number of agents
The broker chairs is rather Interesting, it is something that you can control. You could choose one account for the whole group (which can be cheap with most options ), or you might go for a single seat for every team member. Since we like to get that personal approach to our clients the notion of using one account for the whole team was dropped immediately. We have begun to compare the first paid plan against most of the high tier plans to see how the price scales again. The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for testing. Live Support Program
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools – so we concentrated on how they operate and perform with Slack. We tested some of these and many are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to reply to your users using a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your customers. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we contrasted the lower tier programs and feature together with the maximum tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”end” and those attribute we did not need but would have to cover. We’re pleased to state that we think we have the very best fit for us, perhaps it will fit as nicely for you. We found that the list of 8 facets above is all you want to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all clients who are searching for a live discussion themselves. We’ve updated to the Crisp endless plan some time ago, and are glad that we made that decision. In case you have a query or wish to inform us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Live Support Program