Introduction Live Support Program
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of the tool, and having live chat which can be found on your own website is a procedure which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Live Support Program
The Live chat program itself is a great deal more involved than your normal customer. You will be able to observe each of those visitors which are on your site at any given time, in addition to their IP address, their referral origin, their regional time, operating system and a whole lot more. While some of the info is going to be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You are brought to a website that looks a little old fashioned. It looks like it is packed with ads, except it is only a website version of ProvideSupport. If you wont let that disturb you too much, you may read the next steps which you should take, like customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. You can also add your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your own Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats involving representatives. The other representative can follow the situation and reply within minutes. It is helpful when an agent does not have the knowledge to address the case. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Support Program
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the home page is a Stock image which provides you the impression that everything there does not have any personality too. The video tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of character here might not have any impact on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, each month every two months, every six months and yearly. Paying annually is the best option or all of the plans. They offer 3 plans — little company using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info gives you an insight in what customers are looking for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the application, you may find there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any cost for 30 days. All features (out of further operators) could be retrieved with this free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of the offer, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to give this app a download, try it out for 30 days, and decide in the end of the free period if you would like to continue from there. Live Support Program