Introduction Live Support Program
There’s no motive live chat shouldn’t be simple. Live Support Program
It is about connecting with your clients and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores give you a much too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which aids small businesses deliver instant answers and convert more leads.
You’re not likely to locate anything mad with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with clients who need answers fast.
So let’s have a deeper look into the live chat system to know who it is ideal for and which of the features are most impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and decided that it’s generally favorable evaluations. We also shared its available pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is simple to set up and navigate because of its user-friendly interface. They also like the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a favorable review of Pure Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a buy within moments of communication via the app. He also likes how the tool supplies them with a way to answer clients’ questions quickly and market their goods without the use of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out with notifications. He clarified that making it difficult to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can track your traffic. By way of example, if you’re sitting on the Pure Chat backend you have the ability to view which users are browsing your site in real time. So if someone is considering a pair of sneakers that you sell on your website, you know exactly what to start talking about, and you even have the instruments for making canned answers for certain components of your site. Live Support Program
The obvious beginning to this review is the true chat interface. Does this feel useable for both novices and advanced users?
Everything begins by showing a chat box into the new visitor. If they’ve been to your website before, the agent about the backend sees each of the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the talks come in real time ), but it also allows you to see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes from, and you can schedule when you are offered for chatting to ensure clients know when you’re online.
Implementing a chat box on your site only requires a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like prior to, during and after the conversation. Don’t hesitate to change around colours, set triggers for as soon as the chat box pops open and then configure the types that you want people to fill out before talking to you.
You have the opportunity to go with the default option stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who would like to manage live chats while on the move. By way of instance, if you have to leave the office but still want to provide the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are taken over to the cellular apps. You have settings for actually executing the chats, together with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer service is continually handled, since it works like texting from the phone.
The coverage is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting accounts, but it supplies beautiful graphs and vision for seeing chat metrics with time. You can monitor your client satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other options you will discover for live chat. For instance, a site is supplied for studying about updates and tips, while the Guides page is full of information on how to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page offers you an notion of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are possible and they also offer email support in-app and about the website for many programs. Live Support Program
Pure Chat does not have a free trial. However, you do not need one at all, since the company offers a strong free plan you can continue to use for as long as you want. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics you don’t get together with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 website, unlimited chats each month, per one day chat history and native mobile apps.
Starter — For $20 per month you receive support for two consumers, two sites, unlimited chats each month, a 30 day chat background, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 a month you receive everything from the previous plan and service for ten consumers, five sites, an infinite chat history and also the capacity to eliminate the Chat branding.
We like the Free program for individuals simply testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to learn more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may help you keep down expenses. In this report, we discuss with you a few answers from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who are not satisfied with their services. Read these directions to learn the cancelation terms and other details.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
When choosing a live chat program, it is essential that the software integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with just a few products and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for companies with big support groups. Live Support Program