Overview Live Support
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are many customizable aspects of this tool, and using live chat available on your website is a procedure which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Support
The Live chat app itself is a great deal more involved than your average client. You will have the ability to see every one of the visitors which are on your site at any particular time, as well as their IP address, their own referral origin, their regional time, working system and much more. Though some of this info will be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They offer 10 days free trial, no credit card needed.
After you install an account, You are brought to a website which looks somewhat old fashioned. It seems like it’s packed with ads, but it’s just a site edition of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you ought to take, such as customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. It is also possible to add your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s main theme.
If You Would like to match your Site’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions between representatives. Another representative can follow-up the case and reply within seconds. It’s helpful when an agent does not have the knowledge to solve the case. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Live Support
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole site. The picture on the home page is a Stock picture which provides you the belief that everything there does not have any character as well. The movie tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of personality might have no effect on customer support on your site, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is your best option or each of the plans. They offer 3 plans — little company using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info gives you an insight in what clients are searching for. You have tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old expression of the application, you may find there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of the offer, either, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and service that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to provide this app a download, check it out for 30 days, and choose in the end of the free period if you’d like to keep from that point. Live Support