Introduction Live Support
There’s no reason live chat shouldn’t be easy. Live Support
It is all about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface with tools that are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program which aids small businesses provide instant answers and convert more leads.
You’re not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the total interface makes it rather easy to communicate with customers who want answers quickly.
So let us have a deeper look to the live chat system to know who it is best for and all of the features are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has normally positive evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is easy to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Chat on G2 Crowd said that they were in a position to convince customers to commit to a buy within minutes of communicating through the program. He also likes the way the tool provides them with a means to answer clients’ questions quickly and promote their products without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about becoming timed out without notifications. He clarified that making it hard to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time is dependent upon how well you may monitor your visitors. By way of example, if you’re sitting on the Pure Chat backend you’ve got the capability to view which users are surfing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you understand exactly what to start talking about, and you have the instruments for creating canned answers for certain components of your site. Live Support
The obvious start to this review is that the actual chat interface. Does this feel useable for both beginners and advanced users?
Everything starts by revealing a chat box into the new visitor. If they’ve been to your website before, the agent on the backend sees each of the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (in which the talks arrive in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you are available for chatting so that customers know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like before, during and after the conversation. Feel free to modify around colours, set triggers for when the chat box pops open and configure the forms that you want individuals to fill out before speaking to you.
You have the chance to go with the default option stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who would love to manage live chats while on the move. By way of example, if you need to leave the office but still want to provide the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all the features you would find on the normal dashboard are taken over to the cellular apps. You have settings for actually carrying out the talks, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your website in real time. Your customer service is continually managed, as it functions like texting from your phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only provides you the functionality for exporting reports, but it supplies amazing graphs and vision for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other options you will find for live chat. For instance, a blog is supplied for reading about updates and tips, while the Guides page is filled with information on the best way to sell online, how to handle rude clients, the way to get more live chats and more.
The FAQ page gives you an idea of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also offer email support in-app and on the website for all plans. Live Support
Pure Chat does not have a free trial. However, you don’t want one at all, since the provider offers a solid free plan you can continue to work with for as long as you want. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics you don’t get with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for a single user, one site, unlimited chats each month, per one day chat history and native mobile programs.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five users, three sites and 90 days of chat history.
Growing — For $100 a month you get everything from the former plan and service for ten consumers, five websites, an infinite chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free plan for people just testing out the machine, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to learn more about how using a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that may assist you in keeping down expenses. In this article, we share with you a few answers from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t satisfied with their services. Read these instructions to learn the cancelation terms and other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to clients’ inquiries from anywhere.
When deciding upon a live chat program, it’s important that the software integrates with other software your business is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and small operations with only a couple of products and a single rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for businesses with large aid teams. Live Support