Introduction Live Support Script
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are lots of customizable facets of this particular tool, and using live chat which can be found on your own website is a procedure that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Support Script
The Live chat program is much more involved than your normal client. You will be able to see every one of the visitors that are on your site at any given time, as well as their own IP address, their referral origin, their regional time, operating system and much more. Though some of the information will be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
After you install an account, You are brought to a website which looks a little old fashioned. It seems like it is full of advertisements, but it is only a website version of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your own Site’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions involving representatives. The other agent can follow-up the situation and answer within minutes. It’s helpful when an agent does not have the knowledge to solve the case. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Live Support Script
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock picture which provides you the belief that everything there doesn’t have any character as well. The movie tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character might not have any impact on customer service on your site, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, each month every two months, every six months and yearly. Paying annually is your best option or each the plans. They offer 3 plans — small business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info gives you an insight in what clients are looking for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the program, you may find there what you want to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (outside of additional operators) could be retrieved with this free time trial period. Provide Support will not always harass you if you do not take advantage of their offer, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide at the end of the free period whether you would like to keep from that point. Live Support Script