Overview Live Support Service
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of this particular tool, and using live chat which can be found on your website is a procedure that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Support Service
The Live chat app is much more involved than your average client. You’ll have the ability to see every one of those visitors that are on your website at any given time, in addition to their IP address, their referral origin, their regional time, operating system and a whole lot more. Though some of the info will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website that looks a little old fashioned. It looks like it’s full of ads, except it’s just a website version of ProvideSupport. If you wont let that bother you too much, you may read the next steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If You Would like to match your own Website’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions involving representatives. Another representative can follow-up the case and reply within seconds. It’s helpful when an agent does not possess the knowledge to address the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Support Service
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole website. The picture on the home page is a Stock image which provides you the impression that everything there does not have any character too. The movie tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the best option or each the plans. They offer 3 plans — little company using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info provides you an insight in what clients are searching for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the application, you might discover there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (out of additional operators) could be accessed with this absolutely free time trial period. Provide Support will not always harass you if you don’t take advantage of the supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this app a download, check it out for 30 days, and decide at the end of the free period if you’d like to keep from there. Live Support Service