Background Live Support Service
There’s no reason live chat should not be simple. Live Support Service
It is about connecting with your customers and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a much too intimidating interface using tools which are overkill for such a basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program which helps small companies deliver instant answers and convert more prospects.
You’re not going to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it rather easy to communicate with customers who want answers quickly.
So let’s have a deeper look to the live chat platform to understand who it is best for and which of the features are impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their site. Its features include unlimited brokers, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it’s generally favorable ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is simple to set up and navigate due to its user friendly interface. They also enjoy how the tab switches into an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd said they have been able to convince customers to commit to a buy within moments of communicating through the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about getting timed out with notifications. He explained that this makes it difficult to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the right time depends on how well you may track your visitors. By way of instance, if you’re sitting on the Chat backend you’ve got the capability to view which users are browsing your website in real time. So if someone is considering a pair of sneakers that you sell on your site, you understand exactly what to begin speaking about, and you have the tools for making canned responses for certain parts of your website. Live Support Service
The obvious start to this particular review is that the actual chat interface. Does this feel useable for both beginners and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees each of the customer information and interactions that have happened before. It functions just like an instant messenger, (where the chats arrive in real time ), but it also lets you see previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re offered for chatting to ensure clients know when you’re online.
Implementing a conversation box on your website only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like prior to, during and after the dialog. Don’t hesitate to modify around colors, set causes for as soon as the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You have the opportunity to decide on the default stylings (which can be fine,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d like to handle live chats while on the go. For instance, if you have to leave the workplace but still want to give the best support on the market, you won’t need to worry about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are all carried over to the mobile apps. You’ve got settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your website in real time. Your customer support is continually managed, as it functions just like texting from the phone.
The reporting is just one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. For instance, a site is supplied for reading about updates and tips, while the Guides page is filled with advice about the best way to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you a good notion of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email service in-app and about the website for many plans. Live Support Service
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the company offers a solid free plan you could continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a wide set of features that you don’t get together with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you get support for one user, one site, unlimited chats per month, per one day chat history and native cellular programs.
Starter — For $20 a month you get support for two consumers, two sites, unlimited chats per month, a 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 per month you get everything from the former plan and support for ten consumers, five sites, an unlimited chat history and the capacity to remove the Chat branding.
We like the Free plan for individuals just testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you need to receive all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this article to find out more about how using a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that can help you keep expenses down. In this report, we share with you a few answers from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that aren’t pleased with their services. Read the following instructions to learn the cancelation terms and other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it’s important that the program integrates with other software your company is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for testing and small operations with just a few goods and a single rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with big aid teams. Live Support Service