Overview Live Support Site
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are many customizable facets of this particular tool, and having live chat which can be found on your own site is a procedure that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Support Site
The Live chat program itself is a great deal more involved than your normal client. You’ll have the ability to observe each of the visitors that are on your site at any particular time, in addition to their IP address, their own referral origin, their local time, operating system and much more. Though some of the info is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
After you set up an account, You are attracted to a site that looks somewhat old fashioned. It looks like it is full of ads, but it is just a site edition of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you ought to take, like customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Site’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing discussions between agents. Another representative can follow-up the case and answer within minutes. It’s helpful when an agent does not possess the knowledge to solve the instance. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Live Support Site
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole website. The picture on the home page is a Stock picture which gives you the belief that everything there doesn’t have any personality too. The movie tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality might not have any effect on customer support on your site, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is the ideal alternative or all the plans. They provide 3 plans — little business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info provides you an insight into what customers are searching for. You’ve got tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the application, you may discover there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any price for 30 days. All features (outside of additional operators) could be accessed with this free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and service that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to give this app a download, check it out for 30 days, and choose at the end of the free period if you’d like to keep from that point. Live Support Site