Why choose Crisp? Live Support Software
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the right choice for your company and startup too. You may understand how to compare live chats and which metrics could be important for you too. Live Support Software
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are searching for quality support rather than quantity and the pricing appears to outperform the advantage. So our decision was apparent at that moment: we had to move on.
We found 14 times background, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live talks we attempted had that attribute, some at higher price tagsothers combined with a poorly implemented search feature, therefore the history was not accessible. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can not limit on the connections we make because we actually want to earn contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do in Storyblokwe do not want to restrict the user to the use of this system (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those triggers are a good method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all options we analyzed and largely available in the first paid plan.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send pertinent content according to some metrics those live talks provide. In all honesty, we are not sending many emails, because we also hate spam on our side. So we like to send specific emails to specific target groups and again: we really like the implementation in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Interesting, it’s something that you can control. You could choose one account for the whole team (which can be cheap with most options ), or you could go for a single chair for every team member. Since we want to get that personal approach to our customers the idea of using one account for the entire group was dropped immediately. We have started to compare the first paid program contrary to most of the high tier plans to observe the way the price scales . The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest package has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was excellent for testing. Live Support Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our resources already – so we focused on how they work and function together with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single station to reply to your users using a simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we contrasted the lower tier plans and attribute with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those feature we did not need but might have to cover. We’re glad to state we think we got the very best fit for us, perhaps it will fit as well for you. We found that the listing of 8 facets above is all you want to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all clients who are searching for a live chat themselves. We have updated to the Crisp endless plan some time ago, and are thankful that we made that decision. In case you have a query or want to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Live Support Software