Overview Live Support Software Free
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are many customizable facets of the tool, and using live chat which can be found on your website is a process which may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Support Software Free
The Live chat program itself is much more involved than your normal client. You’ll be able to observe every one of the visitors which are on your site at any given time, in addition to their own IP address, their referral origin, their local time, operating system and much more. While some of this info will be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a website that seems somewhat old fashioned. It looks like it is full of ads, but it is just a website version of ProvideSupport. If you wont let this bother you too much, you can read the next steps which you should take, like customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined answers and many more.
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Provide Support Benefits
Customization
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your Site’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats between representatives. The other agent can follow-up the case and answer within seconds. It’s useful when an agent doesn’t have the knowledge to solve the case. Due to moving chats there’s no delay, which increases client satisfaction.
Spelling checker
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Live Support Software Free
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of character here might not have any effect on customer support on your website, it certainly discourages individuals like me by using this program.
Software Connections
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
Cost
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your ideal alternative or all of the plans. They offer 3 plans — small company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight into what customers are looking for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A little old look of the program, you may find there what you need to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (out of additional operators) could be accessed with this free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to give this program a download, check it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Live Support Software Free
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